At Hollie Ray, we want you to love your purchase. If something isn't quite right, we're happy to help! Please review our return guidelines below.

 

Online Returns

Eligible online purchases may be returned within 30 days of the purchase date for a refund to your original form of payment.
 

To be eligible for a return, merchandise must be:

• Unworn, unwashed, and unaltered

• In its original condition

• Free of makeup, deodorant, perfume, smoke, pet hair, stains, or other signs of wear

• Returned with all original tags attached

 

Return Shipping

Customers are responsible for return shipping costs.
 

For your convenience, we offer a return label for $6.95, which will be deducted from your refund. You are also welcome to return your package using your preferred shipping carrier at your own expense. **Heavy/Bulky items may be subjected to a higher shipping cost**

Original shipping charges are non-refundable.

 

Free Exchanges
 

Need a different size? We've got you!
 

We offer free exchanges on eligible items within 30 days of delivery, subject to product availability. If your requested size is unavailable, we'll help you find the best solution.

In-Store Returns & Exchanges For Online Purchases

Online purchases may also be returned or exchanged at any Hollie Ray store location within 30 days of delivery at no additional charge.
Please bring your order confirmation or receipt to help us process your return quickly.
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In Store Purchases 

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Items purchased in-store may be returned for store credit or exchanged within 7 days of the purchase date, provided they meet our return eligibility requirements.

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Store credit will be issued for the current purchase price.

 

Final Sale Items
 

The following items are final sale and cannot be returned or exchanged:

• Clearance, warehouse sale, and all merchandise marked Final Sale

• Bodysuits, underwear, bras, sticky bras, shapewear, tights, and other intimate apparel

• Home goods, including stationery, drinkware, candles, candle accessories, air fresheners, oils, incense, keychains, suncatchers, pillowcases, and food items

• Gift cards

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Damaged or Defective Merchandise
 

If you receive an item that is damaged or has a manufacturing defect, please contact returns@hollieray.com as soon as possible.
 

If the item is confirmed to be defective, we will gladly replace it at no cost to you. If a replacement is unavailable, a full refund will be issued to your original form of payment.
 

Manufacturing defects may include:

• Broken straps

• Loose or separated seams

• Faulty zippers

• Buttons falling off after minimal wear

• Detached button loops

• Shoe soles separating

• Broken shoe straps

• Defective jewelry clasps

• Other verified manufacturer defects

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Normal wear and tear, accidental damage, or failure to follow care instructions are not considered manufacturing defects.

Claims for manufacturing defects must be submitted within 45 days of purchase.

 

Need Help?
 

If you have any questions about your return, exchange, or eligibility, we're always happy to help.
Returns: returns@hollieray.com
Customer Care: customercare@hollieray.com

 

A Note From Our Team

Hollie Ray is a locally owned small business, and we sincerely appreciate your support. Every purchase you make helps our small business continue to grow, and we're grateful that you've chosen to shop with us. Thank you for supporting local—we truly appreciate you!